Free up your employees from day-to-day administration or rapidly add claim handling capacity to respond to large-volume events. Our focus on training ensures you get qualified personnel ready to support your needs.
Supplemental Staffing Services from Alacrity
Seamlessly expand your ability to process claims.
Outsourcing the administrative activities associated with the claims handling process is the perfect alternative to the tedious and expensive process of hiring full-time employees.
Working to the highest standards – yours.
Our personnel are trained and tested to handle day-to-day claims administration with critical thinking and world-class customer service. Whether in the field or behind a desk, our staff members perform as your team, working to your program requirements and expectations.
Count on Alacrity to help with:
- Intake assistance
- Data entry
- Document management
- Mailing campaigns
- Quality assurance, compliance and monitoring
- Inbound/outbound call centers
- Payment processing
- Complex reporting
- Flexibility – temporary assignments or permanent direct hire replacement
- Free up your employees to focus on more critical needs
- On-site management team ensures consistent performance
- Provide prompt customer service during high-demand surges
- Decades of experience at large-scale deployment
CALL CENTER INSIGHTS
With the ability to configure centralized call center resources to meet your needs, Alacrity uses a PBX system to reduce wait times, allow agents to access communication logs and track throughput using several reporting metrics.
Charlie Bilbe – SVP, Environmental and TPA Services